Guests below 18 years of age are allowed to accompany with their parents/ guardians
Aadhar card, Passport, Driving License and Govt. ID are accepted as ID proof(s), Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)
Safety and Hygiene
COVID/Pandemic protocols are being followed as per local government guidelines
Shared equipment/items in common areas are sanitized after each use.
All the staffs are trained on hygiene/pandemic guidelines
All the guests will be verified for any illness/fever/sickness at the time of check in.
Guests with fever/COVID symptoms are not allowed for Check in.
Contactless Check-In and Checkout service is available
Contactless Room service is available
Physical Barriers are deployed at appropriate places
All rooms are Disinfected/Sanitized after each use
Linens, towels, and laundry are washed as per local guidelines
Payments
Credit/debit cards are accepted
Paytm and Gpay facilities available
Food and Drinks Hygiene
Food Hygiene is followed as per government guidelines
Social distancing is followed in restaurants
Serve ware and supplies are washed and sanitized before each use.
Masks and hairnets are mandatory for staff in restaurants and kitchen
Smoking/Alcohol Consumption Policy
Smoking allowed only at designated locations for the safety of guests and the property,
smoking is not permitted inside the rooms/villas/cottages.
Alcohol consumption is not allowed in the common areas.
Pets
Pets are not allowed.
Other Information
Private parties or Events are allowed with prior approval.
WiFi connectivity is available in the major part of resort
Intercoms are available at rooms with incoming/outgoing calls connecting facility
Extra Bed Policy
Extra bed will not be provided for the kids/Child (Below 8 years old).
Extra bed will be provided to accommodate additional guests on chargeable basis.
Hotel Policy
The primary guest checking in to the hotel must be at least 18 years of age.
Hotel Check-in Time is 1 PM, Check-out Time is 11 AM.
Early check-in or late check-out is subject to availability and may be chargeable.
The room tariff excludes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged to the guest at the time of check-out.
The Brook Resorts & Spa reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in.
The Brook Resorts & Spa reserves the right of admission for local residents. Accommodation can be denied to guests residing in the same city – Case by case decision will be made.
